Bitrix24 as a working tool — not another system abandoned in a month
CRM, pipelines, tasks, telephony and integrations with your site and ERP — configured for your process and adopted by the team. Audit and a written scope with a price before work starts, fixed price by phase, a warranty window after launch.
- Scope and price after the audit
- Fixed price by phase
- Warranty window
- Teams of 10–200
If your store runs on Frontbox, orders and customers can already flow into Bitrix24 — the integration is configured within the subscription.
Four things that separate an implementation from “setup on a call”
Scope and price after the audit
A process audit and a written scope with a price by phase — before the start, not along the way.
Fixed price by phase
Each phase has a fixed price and outcome. Extras go as separate requests.
Warranty window
After launch — a period when we fix and fine‑tune at no extra cost.
One responsible person
An implementation manager owns the result and the team’s actual adoption.
What we configure
CRM and pipelines
Leads, deals, stages, required fields, permissions. Robots and triggers for your sales process.
- pipelines
- robots
- permissions
Tasks and projects
Task templates, regulations, deadline control, manager reports.
- templates
- task SLAs
- reports
Telephony and channels
Telephony, messengers, site forms and chat — all in one customer card.
- telephony
- WhatsApp / Telegram
- open channels
Integrations
Site and online store, ERP, email, payments — orders and customers sync without manual entry.
- site / Frontbox
- ERP
Team onboarding
Role‑based training, regulations, short videos. The system is adopted only if people use it.
- training
- regulations
- video
Ongoing support
New automation, reports, process changes — on a retainer; response times are agreed in the contract.
- retainer
- terms in contract
- reports
Four phases — from audit to team adoption
- 01
Audit and scope
After the audit: how sales and tasks work today, what we automate, a written scope with a price.
- 02
CRM and automation setup
Pipelines, fields, robots, permissions, integrations. Verified on real deals.
- 03
Onboarding
Role‑based training, regulations, answers during the first weeks.
- 04
Warranty window and support
Fine‑tuning at no extra cost, then a retainer if you need new automation.
Three engagement formats
We name the exact price after the audit. For the retainer, response times on critical issues are agreed in the contract.
Basic implementation
CRM, pipelines, permissions, basic automation, onboarding.
fixed price by phase
- audit and a written scope
- CRM + pipelines + permissions
- basic robots
- role‑based training
Full implementation
Plus site, ERP and telephony integrations, tasks and reports.
fixed price by phase
- everything in Basic
- integrations: site, ERP, telephony
- tasks and regulations
- warranty window
Retainer
Regular changes, new automation, reports, bug fixes.
- response times in the contract
- new automation
- manager reports
- answers for the team
Frequently asked
What does the audit give us?
An audit of your processes and a written scope with a price by phase. You see exactly what will be done before paying.
Why a fixed price by phase rather than for everything at once?
You pay for a clear outcome of each phase and can stop or change priorities between them.
The team does not use the CRM — can you help?
That is the main reason implementations fail. So the scope includes role‑based onboarding, regulations and a warranty window in which we tune the system to real scenarios.
Do you integrate with the site and ERP?
Yes: orders and customers from the site (including Frontbox), ERP exchange, telephony and email — in one customer card.
What happens after launch?
A warranty window at no extra cost, then a retainer from 30,000 ₽/mo with response times in the contract — if you need new automation and reports.
Get a scope and a price after the audit
Leave a contact — we ask how sales and tasks run today and what should change, then come back with a written scope and a price by phase.